Social Security Offices in Decatur, Illinois

Social Security Offices in Decatur, Illinois

There are 1 social security offices located in Decatur. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in Decatur

Social Security Office Address

This office is located at 606 W Pershing Rd, Decatur, IL - 62526

Social Security Office Pictures

Social Security Office Phone Number

(800) 772-1213

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.














"Well, I spoke with a representative by the name of Michael. Michael was very rude and blatantly disregarded all of my concerns, especially with trying to obtain medical history (determination letter) to have my student loans discharged. He printed a (BPQY) form with the benefits amount reflecting more than what I receive monthly right after I asked that he ensure that would not happen. It took nearly 3 hours for him to finish his interrogation (he literally treated me like I was lying to him about something.) The experience was humiliating, dehumanizing, and his attitude was unruly. Nothing was accomplished that I came to accomplish. He also said part of my benefits would be discontinued until he gets a information back from my bank. Not sure why, I have no money in the bank and aside what I get from being disabled I have no income. I also had issues with logging into my online account by which he refused to help me with. The Decatur location was the worse I’ve experienced even after coming from Chicago. I am very surprised by this considering Decatur has been a pleasant place to live thus far."
Michael Tyner - June, 2019
"I got there at 8:30 am and was finished by 9:30. They work fast there."
ARTHUR WOODS - December, 2018
"Worst experience, the employee accidentally called my number and when at the booth, I was refused service. All I wanted is to make sure I was in the correct place and I no would go back and wait. \nI have ever left a review but the way I was treated just shocked me. I felt disrespected and belittled. If you have another office in which you can conduct your business I suggest making plans to go there."
Nicholas Wingard - March, 2017
"Fast sevice"
Melyssa Carter - January, 2019
"People really try to help."
Karen Mugg - January, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.