"The security guard is RUDE. He needs to work on his interpersonal skills. You can be firm and hold a position of authority without being rude. He talked terribly to an elderly man that just simply didn't understand what he was saying. As a law abiding, tax paying citizen you should be able to go into a government building without feeling like you're a criminal about to be incarcerated. For the record I just got married and needed to change my name. Not a good experience. I wish I would have just taken my chances and mailed my documents in. The lady that actually took care of me was nice, but by the time I got to her (90 mins later) I was already in a terrible mood."
Erin Newton - November, 2019
"Let me start by saying this review is about certain people working at this social security office and not for the office as a whole. \n\nI was there today to get a new social security card. The woman working at Counter A at around 1:00 - 2:00 PM called my number (S106) was extremely unhelpful and rude. She kept telling me that I didn't have the right paperwork, when I asked her what I needed to bring for next time she refused to explain, instead she kept interrupting me with 'Did. You. Not. Hear. What. I. Just. Said?' \n\nShe also told me that my Green Card which was issued by the Department of Homeland Security was an invalid form of proof and on top of this she didn't even try to run my information in their system. She said it would be denied no matter what and sent me away. \n\nI came back 5 minutes later with my father in law and we got another ticket because I felt that what happened wasn't right, considering that I had been there prior to today and they gave me a list of what to bring. The security officer made a remark when he saw me, he said, 'So... you're back even though they already told you they couldn't help you?' which I thought was completely unnecessary. \n\nAnyway, this time we were called by a man at Counter B (my number was S113) and he was really helpful and polite. He actually ran my information in the system and it was APPROVED, there were no issues whatsoever. \n\nAs it turns out I had the right documents and nothing special had to be done for me to get a replacement card. \n\nI'm thankful that the office employs people like him but the woman at Counter A didn't seem like she cared about people's experiences or their needs. She treated me very poorly and turned me away even though I had the correct paperwork.\n\nMy issue was resolved in the end but if I hadn't come back a second time and got help from a different person, it wouldn't have been."
Isariya Bishop - August, 2019
"This office have some of the rudeness individuals I have ever encountered. The security guard is also rude as ever. I witness him tell a very elderly lady that he needed to search her person and it was obvious that she was hard of hearing. After he was finally able to get her attention he said to her â€œ How many times do I have to say it.\nMost of these people should be fired because itâ€™s apparent they do not like working with the public. \nI called to speak with a supervisor to make them aware of this behavior and never received a call back. I guess this sort of behavior is acceptable there ???"
Rosa Rice - June, 2019
"I received a call from an agent at this location about my claim and she was VERY condescending. She got frustrated and snippy when I asked the simplest question and kept talking over me. She called me on July 25th, at 4:10pm. I didnâ€™t appreciate her policing me, a grown person, about cursing on my phone, that I paid for. I didnâ€™t even curse at her, specifically. She was NOT helpful and I was more confused about the claim process than I was when the conversation started."
Amia Bruce - July, 2019
"They lazy they donâ€™t care and I sent out for my replacement card 3 weeks ago and still havenâ€™t gotten it"
kailey Holt - January, 2020