"The women who helped me was rude."
Pamela Johnston - January, 2020
"My daughter is autistic and at a 3 year old level. She receives ssi for her disability as she will never be able to function on her own. I received a mail in the letter stating that ssi is no longer making you get ahold of them regarding how much money goes into your account. Reading this as I no longer have to tell them my income and that my daughter will receive the 278 a month (which as any parent of a disabled child knows costs much, much more for therapyâ€™s, driving, time etc etc) ssi gets ahold of me 1 year later after I started my job and says I owe them back all, that they said no longer needs to be reported... over $3000 worth back to them!!!!! I tried explaining to Maria on the phone for over an hour that they sent a letter stating I no longer had to let them know of my income. She immediately said upon talking about it for the first time, â€œI am in charge here at this office and I will deny you of any help!â€ She slipped at one point and said they have papers I could fill out in any case of a misunderstanding to fill out and they could reconsider the case. I asked her kindly at least a hundred times. Please send me the papers because it is an honest misunderstanding of them saying I did not need to report to them my money situation. She said, â€œno. I will not send you the papers because I will be looking at them and I will just deny it!â€ SO RUDE and completely unhelpful, understanding and heartless. Not only do single mothers with children struggle but my daughter struggles!!! She will never be able to live on her own like we all have the privilege of! And she is denying me the right I have by law to fill out the paperwork...that she will already deny it! My mother also read the paper ssi sent me and said, â€œcool, you wonâ€™t have to let them know any longer about your bank account and Mia will always get her ssi.â€ This person Maria could care LESS about any childâ€™s or families struggles and wants me to come up with over $3000 (which she kept overdoing the math and I kept having to correct her) without filling any paper and my daughter and I having no rights!!!!! I have never in my life wanted to get a lawyer but now I have to deal with lawyer fees in addition to the 3000, and stress and time. Zero customer service skills. How can they do this to a disabled child?? If I could give a zero I would. Last time I checked they did not have a 4 star. They had a 2 a few months ago. I wonder how many fake accounts are giving them higher. This agency and this worker deserve a 0 star!!!"
Leslie mia parker maggie Johnson - May, 2019
"It could have been the time I went in, but I was able to get a ticket and served within 10 minutes I was out the door."
tim higdem - December, 2018
"I spoke to Cynthia on the phone today and she was extremely courteous, friendly, and helpful. I need to go to the office in person to resolve my issue, but so far, they have been great to work with."
Jane Miller - August, 2018
"Thay are rude! Rude! Rude! Rude! Oh did I mention rude? And unhelpful dont like thier jobs! Especially the red haired guy with the beard and glasses who I seem to always get! Richard and the mexican lady are Very Nice and helpful, but I guess they like to chase people out of there and thats why they put that rude guy up there!"
Jennifer Bryant - June, 2018