"Erika Martinez is the best employee they have. She helped me in a very caring and fast way. She knew exactly what she was doing and she enjoyed helping me. Very respectful and helpful. She needs a raise."
Morgan Bolen - March, 2020
"I have been waiting for an hour on this call and the first all at 9:50 I was to receive a call in 50 minutes which I missed and recalled the number the return call was from and they said there is a recall to my number in 6 minutes and that has now turned into over an hour. It was so nice to hear a real live person back in the future instead of all this. someone will be with you as soon as ossible and sorry for the long wait. your call will be answered in the order it was received and blah,blah, blah."
Barbara Moore - March, 2020
"Be prepared. Call for an appointment is best . On line contact works too. Tony was a big help."
Monica Miriello - March, 2020
"Trying to connect with a person on the phone is impossible. It took 10 minutes listening to total irrelevant important to finally get in the queue to talk to a real person. Then I was told by the horrible automated system that my wait time would be over 1 hour. No wonder everyone hates our government agencies. We need to fire all of them and create systems and work flows that actually work."
James Huffaker - November, 2019
"Went in for the first time ever to get a replacement card. Arrived on Thursday around 11am, no appointment, and was out the door in about 20 minutes. Very good service."
Eric Oehrke - November, 2019