Social Security Offices in Marietta, Georgia

"I went on January 29 and helped by Cassie. Today I was helped by Ms Carmack (spelling). I was there on my parents behalf. I get there a bit after opening and sign in. It does not take long. Everyone is friendly from the security guards when you walk in along with everyone else. These 2 ladies were especially kind and helpful. I was dreading going but what a blessing they were."

"The incompetence at this location is staggering. The lack of attention paid to details on paperwork is also very alarming considering the sensitive information they handle. There is a very neurotic middle aged African American man seated at window G who seems unstable. He mutters to himself while half-heartedly offering limited assistance. His eyes are void of any human emotions and I am curious as to how he passed the interview to obtain his position. “Human error” is their code word for “poor work ethic”. Perhaps a bit more diversity and more attention paid to skill set and human interaction skills would do this location some good."

"You have to take a number, and wait for a long time and then the guy gets a whole group of people information and goes in the back. Now you have to wait until he gets everyone’s stuff in the group. What is the point of taking the number and waiting an hour if I now have to wait until you get everyone in the group done. Not cool\nat all. \nPoor customer service. Not fair to have to wait for others when I’ve been waiting patiently. You need to revise your work program. Because It’s not working."

"I went to this office last week to seek solution for a comp;icated issue and was assisted by a competent and courteous young man by the name of Gregory. He was knowledgeable, efficient, empathetic and not stuffy at all. I left reassured that my problem was solved."

"My benefits stopped unexpectedly and I came to the office twice. Both times The amazing man who helped me was definitely a God send and he fixed everything. First time visiting this office and I was blown away by their kindness. Thank you Mr. Willis and God bless you\n\nSincerely, \nAshley"