"I had to get another copy of my SS card yesterday and I was not looking forward to it! I'm from Atlanta so I didn't have trouble finding it. It's downtown and there are flat lots all around the area. I parked around the corner from Mellow Mushroom in a parking garage. The SS admin office was clean and comfortable. First, you fill out information on a kiosk so they know who to send you to. You then take a number, fill out the appropriate forms, and wait. I waited 90 minutes, which honestly, I expected. The police officers who work there (1 male, 1 female) were SO nice! They were helping people who were disabled, calling out numbers so no one missed their turn.. those are things they don't have to do but did because they seemed to genuinely CARE. The gentleman who helped me was fantastic. He was super helpful, answered all of my questions, etc. Great experience. By the way: you CAN make appointments at this location but I believe they are for things like disability, etc. :)"
MaryBeth Withers - September, 2019
"I want to thank Mrs V Graham and the team at the SSA office in downtown Atlanta for outstanding assistance in helping me complete the process for enrolling in Medicare. I enrolled online, but needed to submit several original documents for verification. Mrs. Graham facilitated scheduling an appointment for me at the downtown Atlanta office to complete the application verification process. Mrs Graham also answered my follow up questions by phone, including notifying when I should expect to receive Welcome to Medicare enrollment mailing. Her assistance was very reassuring to me."
K C - January, 2020
"First, I'm going to say I was super scared because of all the reviews I read. I thought I was going to have to spend hours in the SS office just to change my name and that the staff was going to be rude. My experience, however, was the complete opposite. I got to the Summit building and the security guards actually very nice and respectful. The SS office opens at 9am, I arrived at 8:20am. There were about 4 people there in the waiting area. The guard lady asked me to check-in through the computers. I checked-in and sat down to wait. At about 8:45am, the guard started giving instructions about what to do and what to expect. This was extremely helpful. A lot of people started coming in after 8:50am. So, make sure you get there before that. At 9am sharp, they started calling numbers. It was super quick. The lady that took care of me was very nice and she answered all my questions. I was done and out of there by 9:18am. \nAs long as you're there early and follow their instructions, you should be fine (hopefully)."
Viani Picchetti - May, 2019
"I have been to this office 4 times an still havenâ€™t got my card in the mall an Parking is not free at all.They are terribleThey even wrote down the wrong number for the card they are the worse"
Stevetta Reese - March, 2020
"They are really helpful. Every visit is very satisfying."
Brittany Dobbs - November, 2019