"Friend called to make an appointment as informed by borderline angry security guard at the office. Was told by returning office visitors, he treats anyone as a problem just by them coming to the office. Thanks SSI for hiring this kind of greeters to start the +- 3 hours wait. After waiting 20 minutes to talk to someone about an appointment, was told it was a walk in matter. So much for the system of making a phone appointment"
Rita Potter - February, 2020
"The Official U.S. Social Security Administration "
Sergio Sharpe - November, 2016
"Have been getting the 'run around' from this office since July 2019 regarding my daughter's back pay, which was approved in June of 2019. We are in dire need. I've recorded said Mr. Brinker (that many complain about), and have uploaded that audio (private) to YouTube. The link will be posted in the end of this review for all to hear. I will continue to call, stop in to the local office, and speak to my daughter's attorney until her back pay is received. These are government officials which work for us! In the previous phone call (I did not press record in time), Mr. Brinker stated that they did not have enough workers. My advice? Stop hiring friends and family, and start hiring competent people that WILL work. He stated they were 'backed up' or 'back logged'. For 6 whole months? Many times when I have asked for a supervisor, I have been told one was not available or one was not on site. For those who are posting that they've gotten their back pay with no issues, same day, is lying here on Google Reviews. I'm pretty sure most of the positive reviews are local Pensacola Florida SSA employees. I have been frustrated to the point of crying in this local office and the 'explanations' that some give are straight up lies. I have called the 800 line to the main (not local) SSA office and told them exactly what they have told me in previous visits. At one point, a representative from this local office told me they 'do not do anything for people in dire need or hardship'. I am not even kidding. That is a lie. Please enjoy the audio of my recorded phone call between myself and Mr. Brinker. Remember this is a government official. WE PAY THEIR WAGES AS TAX PAYERS! Link: https://www.youtube.com/watch?v=abykG4AfYNY"
Anna Soto - December, 2019
"I telephoned the Social Security office in Pensacola and was immediately handled with expertise by a knowledgeable representative. He answered my questions about survivor benefits for a non u.s. citizen and other related questions. His professionalism and courtesy is very much appreciated."
Sharon Cooke - August, 2019
"SS office has a very orderly system and I would suggest arriving at 8:30 because they open the doors at 9:00am and close at 3:00"
Cathy ODonnell - February, 2020
