"It’s difficult to reach them by phone unless you have a direct line and even then it doesn’t always work. If you can get an appointment that’s good. I struggled with the online application and needed help. I didn’t have an appointment, since I got frustrated with phone tag. I waited more than an hour, and was seen by a man who was rude to me for being a veteran and was gonna make me come back. The supervisor allowed the case worker assigned to me to see me. She filed a new application because she closed mine yesterday. She was nice and I felt at ease with her. The chairs are hard and when your sitting there for that long it’s painful. Most of my issues are physically disabling, so I was down the rest of the night in pain. But at least its filed."
Elizabeth Marsh - January, 2020
"Based on many of the reviews I saw online I was prepared but a long stressful trip. However, I lucked out when I went. There was a short wait to talk to someone and they were very helpful. I needed a form for another government agency that apparently is old and seldom used. The young lady helping me needed some help from her supervisor to get it, but her and her supervisor went out of their way to make sure I got what I needed."
Franky G Hephaestus - March, 2017
"Long wait but that was expected for a government office. The staff is very helpful when you have the necessary documentation"
Ed Dignon - March, 2020
"When you get off the elevator you're greeted with two employees that act like drill sergeants like you just arrived at boot camp. They go through their script of what's expected from you and what happens if their expectations are not met. Then they let you walk into the office. So already they start things off bad. \n\nThe manager is abrasive and down right mean. I get that you have to be strong to be a manager but there is a fine line between being a strong manager and being down right rude. I wonder why people with no customer service skills seek jobs in customer service. \n\nThe wait time isn't bad although they may route you to someone in a hallway. Most of the workers are nice but not very efficient. They loose paperwork and you have to stay on them to follow through to even file your paperwork. So make copies of anything you give to them. I'm glad that some of the workers are nice but I'd rather have nice AND efficient any day!"
Meke Meke - September, 2019
"I'm pretty sure this location only handles cases regarding Social Security Income and Social Security Benefits. All other needs are directed to the Orlando office. They close early on Wednesday."
J. McKindley - January, 2020
