"Unfortunately this is the best the US government can do. So if you do not have an appointment you will wait outside in line for well\nOver an hour. Then when you walk in, you wait in a smaller line to use the automatic ticket machine. Youâ€™re told to then take a seat. You wait an additional hour, to then go to a window. After your information is confirmed, youâ€™re instructed to have a seat and wait until called. Two to three additional hours later you are finally called again to meet with a case worker. You speak to a rep, conduct your business and either leave or have to return with other documents at a later date. The entire process from start to finish was nearly 5.5hrs. for us."
Rafael Varela - December, 2019
"Waiting line outside under hot sun or rain....not good..."
Jose Pestana - October, 2019
"After ready reviews about the Kissimmee Social Security Office I was afraid of long lines and hours of waiting!! On the contrary it was a wonderful experience!! Yes there was a line outside but a nice gentleman came out asked if anyone had a appointment? Thank a God I did he took us in pointed out a seat for me . I checked in and waited 15 minutes then I was called in by Miss Brown . She was wonderful very knowledgeable, answered all my questions and set me up with my Social Security Benefits. To all the complaining people all you have to do is make an appointment!!"
Diana Riordan - November, 2019
"Very appreciated the services offer at this location, From the moment you enter to this facility the security personnel are helpful and the agents, at least does with whom I have been in contact are very professional and knowledge and attentive! Thanks for your assistance!"
Marianela Urrutia - March, 2020
"After I have so many hard times with this people when I call today I finally find someone helping me one of the supervisor sheâ€™s was very helpful guys when you call asked for supervisor or manager every time I call I have hard time with this peoples who ever answer the they cannot help thanks to the supervisor today"
Chinn Duct - February, 2020