There are 2 social security offices located in Jacksonville.
Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases.
This page provides information on how to get the Social Security information you need without risking your health,
along with office hours, location, phone number, pictures, driving instructions and reviews.
Selected Social Security Office in Jacksonville
Social Security Office Address
This office is located at 1685 Dunn Ave, Jacksonville, FL - 32218
This office is located at 7185 Bonneval Road, suite 1, Jacksonville, FL - 32256
Social Security Office Pictures
Social Security Office Phone Number
Social Security Office Hours With Most/Least Crowded Times
As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.
"The waiting time on line was reasonable and I was able to be called as well. The waiting room was spacious and everyone was able to find a chair. \nThe Officer was helpful and polite, treating everyone with respect and keeping order in the waiting area. \nThe Agent who helped to enroll me for Medicare was having a hard time to do it, she made an error in regards to my citizenship, I asked her it needed to be corrected but she insisted that when I get a letter from them then I will need to bring my passport. I requested for her Supervisor but she gave me the same answer her boss wouldnâ€™t know either, meaning she couldnâ€™t figure out why ??? My concern is in the bottom of my application states that I affirm that all information I have given with this claim is true ... I will call tomorrow and hope I get a Representative who can direct me or reassured me that my application will be processed without delays due to this error."
INES POBLETE - November, 2019
"I met with Mrs. Cannon and she was amazing. Very nice and very knowledgeable and helpful. The security guard is as asset to the building. Very pleased with my experience."
Elizabeth Rivera - September, 2019
"Officer Stevenson is a great representative for the SocSec Dunn Ave. welcoming and sooo helpful. Thank you for making our visit smooth"
Cindy Ballantyne - June, 2019
"I moved fast"
Tee White - January, 2020
"The security guard at this location is awesome! He hands out numbers to those who do not have appointments so the line waiting for the office to open is very organized and orderly. I got there at 8:40 AM and was given #31. I am pregnant and had to use the bathroom and he was kind enough to open the door for me to use the restroom even before the office officially opened! I had to get replacement SS cards for my children because I have misplaced the original ones. I had birth certificates, a copy of shot records and an original physical for each child. The representative that helped me would only accept the original physicals for each child as proof of identity because the doctor actually signed both in ink so just be aware you need originals with signatures to prove the identity of children (if you don't have an ID w/picture of them which I didn't because of their ages 5 & 1). Overall a very positive experience!!"
Jennifer Ironmonger - May, 2019
Navigating the Social Security Office during COVID-19
Today, applying for Social Security benefits or a card can usually be handled online or by phone, without
needing to make an appointment at your local Social Security office. We break down the answers to some of the
most frequently asked questions around navigating Social Security from home.
Which Social Security benefits am I eligible for?
Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal
benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of
factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
Funeral homes typically handle reporting of a death to the SSA.
However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online.
If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday.
You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
If your Social Security card is lost or stolen, you can get a replacement card free of charge.
Log into—or create an account on —
My Social Security,
and you can apply directly there. However, you will need to provide original documentation in order to create an account.
Our guide explains what you need to replace the card.
What should I do if I get a call from a potential Social Security scammer?
Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic.
These fraudsters might claim there is a problem with your Social Security account, benefits, or number.
They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the
Office of the Social Security Inspector General.
As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.