"Got my ticket printed to see someone at 12:34pm and was out of there by 1:30.\n\nNot a bad wait time considering I didn't have an appointment. The gentleman that helped me was a veteran and was very pleasant and friendly. 5 Stars for sure."
Clarisse Tavita - January, 2020
"I was a little nervous when I arrived and saw about 50 people waiting and hearing that people were there 90 mins to 2 hours. I was there for my daughter's replacement card.\nMy number was called in under 30 minutes. My customer service experience was excellent.\n\nAnna was the representative that assisted me. She was very polite and thorough. I was not able to self check my daughter for E Verify bc only being 17. I told Anna that the website states that a temporary replacement can be printed T the SSA office and she said 'I dont go on the website so I dont know what it says, I just go by what my manager tells me',\n\nMy recommendation is that they should all familiarize themselves with the SSA website to better assist the customers. That comment is a cop out and lack of willingness to go the extra mile. They seem to not have the feeling of empowerment in their positions. \n\nIn The 30 minutes, I was there , all I heard was complaints on how rude the reps are and that they should attend customer service trainings. They should hire more people to accomodate the demand. \n\nI was satisfied with my visit but see room for improvements at this office ."
Tina Smith - November, 2019
"Security officer at Bradenton social security office is abusive and thinks he can get away with it. I got a call while waiting, he screamed at me across the room and screamed at my children. I stepped outside to finish my call, he followed me outside and assaulted me. \nHe thinks he can do whatever he wants. I am very scared to ever go back, and my child needs a new social security card. I don't know what to do. No one is safe when you give umstable people like this guns and power."
Susanna Condon - July, 2019
"Came to change my last name after getting married.... Sat for over 90mins got through 4 people... Definitely need more people for something simple like changing a last name."
Heather Seed - September, 2018
"If people have to wait for hours to get questions answered, etc then maybe they need to stay open all day on Wednesdays. Why do government employees beed a half day off on Wednesday?"
Marsha McMullin - February, 2019
