Social Security Offices in New Castle, Delaware

Social Security Offices in New Castle, Delaware

There are 1 social security offices located in New Castle. Social Security offices are currently closed due to COVID-19, with appointments only being made for pressing cases. This page provides information on how to get the Social Security information you need without risking your health, along with office hours, location, phone number, pictures, driving instructions and reviews.

Selected Social Security Office in New Castle

Social Security Office Address

This office is located at 920 W Basin Road, suite 200, New Castle, DE - 19720

Social Security Office Pictures

Social Security Office Phone Number

(800) 772-1213

Social Security Office Hours With Most/Least Crowded Times

As of March 17, this office will be closed until further notice due to COVID-19. The office is still accepting mail and online applications.


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 12pm. Most crowded at 11am and least crowded at 10am


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm


Open from 9am to 4pm. Most crowded at 11am and least crowded at 4pm




"Had to stop by the disability office to drop off paperwork. Handicapped button to automatically open door is broken. Security guard was friendly and accommodating. If you are disabled I would recommend having someone assist you if possible when visiting the office because ot is a long walk from handicapped parking on uneven sidewalk. There is a spot closer to the door to be dropped off if you're fortunate enough to have a driver. At least the elevator was working."
Danielle Wever - March, 2020
"They don’t help at all with payment issue hate this office the people that work there are very rude !"
Nancy Meléndez - March, 2020
"We had a successful visit last week. Customer representative specialist (Mr Coleman) was very helpful. He was pleasant, knowledgeable and explained to us all the procedures. Thank you!"
Renuka Sadacharan - February, 2019
"Rules apply to people applying! Social security can basically make their own rules as they go and do whatever they want! Someone close to me applied to get her Social Security Widow Benefits and they gave her a hard time saying they were NOT married even thou she provided proof and marriage certificate! I'm trying to reinstate my child's SSI but because I now live with someone Social security insists we ARE married even though we are NOT and have never been married! But SSA insists we are only because its the only way they can refuse my child her SSI and it benefits them. So matter if your married or not if SSA says you are it means you are! and if you ARE married and SSA feels as if your not then your not. I wonder who makes all these crazy rules!"
La Nena D - March, 2019
"If more people practiced patience this process would be less stressfull. This is a very busy office building with everyone needing answers ASAP, so just relax and you will be heard and treated fairly. Trying to stay possitive usually works out in your favor at the end of the day."
Darla Vickery - April, 2019

Navigating the Social Security Office during COVID-19

Today, applying for Social Security benefits or a card can usually be handled online or by phone, without needing to make an appointment at your local Social Security office. We break down the answers to some of the most frequently asked questions around navigating Social Security from home.

Which Social Security benefits am I eligible for?

Your Social Security income is made up of 3 potential benefits. Your earned benefit, your spousal benefit and your survivor benefit. The eligibility for each of these benefits depends on a number of factors including your income, marital status, and length of marriage.
Find out the benefits you are eligible for and what your income with our 2-minute quiz.
Calculate My Benefits

How do I apply for Social Security benefits?

For most people applying for benefits, you can apply online or over the phone, and skip going to the office altogether. Use a checklist to ensure you have all the information and documentation you need to apply.
SS Checklist

How do I report a death?

Funeral homes typically handle reporting of a death to the SSA. However, you will need to provide the funeral home with the deceased’s Social Security number for them to do so. Note that deaths cannot be reported online. If you want to report the person’s death yourself, call the SSA at 1-800-772-1213 (TTY 1-800-325-0778) between 7 a.m. and 7 p.m. Monday through Friday. You also visit your local Social Security office in person.
Our guide on Social Security survivors benefits helps to navigate your options in order to make the most of what you are owed after a death.
Guide to Survivor Benefits

How do I replace my Social Security card

If your Social Security card is lost or stolen, you can get a replacement card free of charge. Log into—or create an account on — My Social Security, and you can apply directly there. However, you will need to provide original documentation in order to create an account. Our guide explains what you need to replace the card.
Replacing My SS Card

What should I do if I get a call from a potential Social Security scammer?

Scam calls from Social Security have increased, particularly since the start of the COVID-19 pandemic. These fraudsters might claim there is a problem with your Social Security account, benefits, or number. They will often solicit or demand some form of payment in exchange for resolving the problem.
If you receive a questionable call, hang up and immediately report the call directly to the Office of the Social Security Inspector General. As new scams emerge every day, it’s critical to stay informed of the latest scams in order to keep yourself and your finances safe online.
Protect Against SS Scams
Tips for Your Visit
Confirm the need to go to a physical office
Read the summary above to see if you need to go in to the office. If you are looking to get answers to questions but don’t need the office, check our FAQ.
Make an appointment!
During COVID, SS offices are not allowing walk-in traffic. Call the SSA number to the right during offices hours (7am to 7pm, Monday through Friday).
Bring your documents
You may need documents like your US passport, US birth certificate, Social Security card, divorce decree or others. See our checklist for full details depending on your situation.