"Terrible service and staff. We arrived at 9:15 took a number and waited 45 minutes to be called up. The employee told us to sit down and wait for our name to be called. After about an hour we got up and asked the employee if our name was close and she said 20 minutes. 6 hours later and still nothing. In that time I walked up to the security guards (both of them) twice and asked if our name was close to being called and all I got was 'it normally takes a couple hours'. Finally the original employee saw us still sitting there and called us up to the window and said our name WASN'T on the list! She sat there and saw us sitting there and after 6 hours she decided to acknowledge us!!! Waste of a day!"
saul hernandez - March, 2020
"They lost my application!!! This is our personal security they are destroying. Also, expect them to shuffle you around like cattle while they fail to do their jobs."
kelsea shaver - July, 2019
"I applied for my social security in May of 2019. Since I worked for a fire department for 16 years, my benefits were reduced (the maximum amount), so my benefit amount was clear cut. They required me to get a lot of information concerning that, which I did, and in May they said I had turned in everything they needed. Throughout the summer, I tried by phone, computer and in person to find out the progress of my application. In September, Janis (the person 'helping' with my application) informed me I needed to turn in the info I had already given them, or my benefits would be denied. I did that, and asked her to let me know what was going on. I never heard from her, and continued calling, without any response. Finally, I contacted my Congressman (Joe Neguse, who, along with his staff, is wonderful), and within days Janis finally called back and informed me everything was a 'go'. I now have my benefits. The reason I put two stars instead of one is that I met with two other officials at that office during my many hours of trying to get info, and they were extremely helpful and friendly."
Dana Fox - December, 2019
"Much better than the downtown office. At the Chanpa street office I did not feel safe, but at the Lakewood office it was fine."
ken solloway - January, 2020
"Four hours waiting. Finally cut in front of someone to see why the wait was so long. Was told they called my name earlier (they didnâ€™t). This is a horrible system. You get a number then they switch to calling out names? Waste of my day."
Lea Ann Montgomery - February, 2020