"My husband applied for his benefits about two years ago. Having worked for a local university for years we knew he was subject to an â€œoffsetâ€ which reduces the amount of the monthly benefit. This office told him they didnâ€™t have the means to calculate the amount and that it would â€œkick inâ€ at some point. It never did. My husband called several times but no one could offer any advice other than to â€œplan accordinglyâ€. He died last month and today I was told SSA will want a repayment of $11,300. I used the CaÃ±on City office and the two clerks there were in disbelief that the offset was never applied. But Iâ€™m still responsible for the money."
Tammy Joyce - March, 2020
"Had a professional experience here because I made an appointment and brought all the information they requested."
kaybee dubya - December, 2017
"Terrible service had me waiting on the phone for 55 minutes and then wouldn't except Important documents like birth certificates even a medical Insurance letter with I.d. was no good...not even a official social security Income letter sent by them was no good then to top off they tell you to get up and get out cause they have to call the next number they won't help you get or wait to see if you have the documents they need I just needed social security card replacements for my grandkids they are very rude lady at window C they act like robots no emotion and don't care about your situation at all.... not even a Thankyou Goodbye or at least have A Nice Day they just stare at you blank face like they don't see you there!!"
Lis - February, 2020
"The staff here are shockingly inept. Not rude at all, just ignorant, lazy, and mentally lacking. After visiting three times for a simple issue of a paperwork disconnect between the DMV and the Social Security Office, we finally got the paperwork we needed. To reiterate it took three visits, all because the staff is ignorant of policies dealing with their responsibilities. When I calmly and respectfully made a suggestion of how to prevent the issue for people in the future the clerk didnâ€™t have the mental ability to understand the suggestion. I was then told I would have to leave if I made any further suggestions for improvement... This office is the stereotypical example of a government institution that doesnâ€™t care about customers, doing their job competently, or anything past when their breaks are and when closing time is so that they can leave."
Russell Tabolt - July, 2019
"The representative at window E was awesome. Very helpful and knowledgeable. Also the man at check in station. Great experience Overall."
Raymond Mayfield - May, 2019