"I arrived at 3:08, checked in at the kiosk, received a number, 30 minutes later they called my number up to a window in the lobby basically to put me in line to talk to somebody who can actually help me. \n30 more minutes later I was called back to talk more privately at a window with a friendly, knowledgeable and helpful person. I was finished just 10 min later. I appreciated the knowledgeable information. Itâ€™s not the workers fault that the government has such an efficient methods for helping people. I would give a two star for lack of adequate staffing and efficiency having to wait so long to ask a few questions but I feel the workers deserve five stars for being friendly, patient and especially knowledgeable.\n\nBe prepared with your spouses Social Security number written on a piece of paper so you can pass that to the person when you are in the public lobby where everyone can hear you when they ask for your spouses Social Security number.\n\nAlso come prepared with something to drink and eat and read during the long wait."
Karen Garman - March, 2020
"I Paid $39 plus processing fee to get a replacement Social Security by mail. I mailed in the required form with my valid CA Driverâ€™s License. They sat on it it for more than 2 weeks, until my license had expired. They sent it back saying my license had expired. I sent it back with the DMV extension showing my license was still current. They sent it back saying they could not accept my extended valid license. This is really sad. In the past the west Sacramento Office has been so alert and helpful. What happened?"
Clay Brandow - February, 2020
"Would give it 0 stars if i could, an african american lady with glasses a few people talked about i got the same issues, They deducted alot of money i might not be able to make the rent for 2 months because she said it will be held for that long, When some people i know get their issues fixed in no time.\n\nAbsolutely the worst service i had.. I am going to keep trying because i cannot wait the 2 months they are holding it for.."
DarkUndeadSpawn - July, 2019
"After waiting 2 hrs. They didn't listen and didn't help at all. The phone personal were no better. Very rude & not helpful at all."
Isabel Medina - December, 2019
"The only problem is the wait time, but that's pretty much the same anywhere else you go. So, I really don't have nothing bad to say about this office. â¤....I'm actually glad that there's one office close by my home.....The workers who work at this location, are very nice and considerate towards people.?... It's the people who come visit here, need to be more patient."
Tina Martinez - April, 2018