"Well I came here without an appointment and had gotten here at approximately 8:30 am. There was a security guard there who also kinda works as a person for answers to quick questions upon arrival. He got me started by pointing me in the right direction, to the input kiosk, after entering the main door. \nI entered my name in the computer and answered a few questions and then proceeded to sit down after getting a place in the queue. I was expecting to be here a while, but to my surprise was called within fifteen minutes at the most. I have now been here a few times and can happily say it's a good experience for a government agency. \n You are given a reminder that Americans are of many nationalities here because those people mainly here were either older and on social security or those that spoke English not as there first language."
Brett Chowaniec - January, 2020
"Better than I think. Less than 40min, itâ€™s my turn. ?"
Diana Byrns - February, 2020
"Didn't even wanna give one star and that is a rare from me but kept me on hold forever and then hang up on me. I call back and say 'Call Back' and they put me on hold for 1 hour and 15 minutes like it says every time I call. Keep me holding my phone up for longest time when I had a less than 5 minute question to ask. Horrible wait time in person even with a appointment. They ignore you when you bring up important information pertaining your case and wanna rush through other stuff you have already gone through. The auto-mated system does not record what you are saying and goes on with its protocol. Wish I could use other choice words but I will keep this G-rated!"
Roman Paolino - December, 2019
"The worst! I had to listen to five minutes of recorded announcements. Then the automated voice said, 'I'm sorry. There are no available agents to speak with you at this time. Please call back again. Goodbye.' Are you kidding me?!"
Hank Scheer - November, 2019
"I callled the 800 number and was on hold for two hours, I gave up I guess I will have to go to the SS office and wait."
Sandy Meyer - January, 2020