"Can't believe you have to deal with this place. Not enough staff, some people are knowledgeable sure.... but they don't even have people there everyday for disability for instance. I came here with my partner to help him sign up, blondie in the window giving everyone the stank eye, PLUS! the place is so poorly set up for people with walkers/wheelchairs, the government sure can plan a place! I like how you just have to use the self service kiosk and do someone's job for them..."
Grace Marquez - January, 2020
"This is more a review of the process to get a replacement card, not just this office. I signed up for an account online after being led to believe I could get a replacement card that way. I knew it wouldn't be instantaneous, but after signing up for an account and the Social Security Administration verifying your info, I was assured by their website it could be done. I did all that was asked including signing up for enhanced security and ended up wasting a lot of time. The Social Security Administration knows who I am, I get their statements mailed to me regularly and I've been at the same address for 25+ years. \nGetting an appointment by trying waiting on the phone is the second huge waste of time so I take a day off work and stop in this morning with EVERYTHING, just in case. \nBirth certificate, DD-214, one of the statements they recently mailed me, Utility bill, etc. All this so I can get a 'real' driver's license without federal restrictions (in other words useless for anything except driving within California). I get my turn in less than an hour and the guy behind the glass wants nothing more than the driver's license that's no good for ID anywhere else. Now I have a new Social Security card on the way that will be used to replace the CDL with restrictions because I didn't have a Social Security card with me when I renewed. Anyone else see the irony and problem with this???"
Cyclops - March, 2019
"Sometimes the wait is short & sometimes it is very long. I know it would be best to make an appointment."
Kirsten Grosjean - February, 2019
"When you go and sign all kinds of paperwork that is necessary for them to process something, donâ€™t expect it to be filed in the computer to be activated within 24 hours according to what they tell you. Personal experience, if the agent excepting the paperwork from you does not feel it is a necessity, they donâ€™t have to file it in the computer.\nThe day the Woolsey fire broke out, I had moved into Ventura. I took my 86-year-old Parent into their office as per Their Requirement in order to do a change of address, and resign ALL the necessary documents they require for me to handle her legal and financial affairs. \nThey would not except the power of attorney that is been on file with SS in another state for years. Isnâ€™t SS supposed to be federal nationwide? CA will not except a POA. Itâ€™s a good thing full on Alzheimerâ€™s hasnâ€™t sat in. \nMedicare is through SS. Since they did not file any of the documents I can only take her to an ER in Ventura. Four times over the holiday we visited the ER because doctors and then terret county will not except insurance that was issued in LA County. Why did the agent not input the documents she had my mother sign, and why did that agent not put through a change of address so my parent would be able to use her MEDICARE"
Joyce Ayres - January, 2019
"Yes, social security office can mean a wait. Get over it, the world doesn't revolve around you. There is a lot of people that need help.\nMy experience was the staff were friendly, knowledgeable, and assertive. I got the information I went for, plus some info I didn't know I needed.\nAlso the online service was assistive, and easy to use."
Keith R. Sprague - June, 2018