"I experienced the best customer service ever from outside to inside this building. Security Services were kind and caring to everyone waiting to be serviced. Security was very informative and aware of the needs of its customers questions.\nOnce inside the security scanning was quick and the security scanners were polite.\nInstructions where to line up were clearly displayed as: Appointment and Walk-in line.\nThe staff interviews were neat and precise.\nI was impressed and I conducted my business as scheduled on my appointment time and I left the Social Security Administration Office in San Bernardino, CA. well Informed and satisfied with the overall service. The appearance of the grounds and interior of the building was very clean and well kept. A+.\nThank you .\nL. Covos"
Lynda Covos - February, 2020
"I waited outside for about 45 minutes. Once inside, the line moved fairly quickly. Once I checked in, it only took about 15 minutes to apply for a new card and leave. Also, you have to pass through a metal detector when you enter the building."
Michael Rasmussen - March, 2019
"Get there around 7-8am so you get a decent spot in line. They start rearranging the line at about 830 to see who has a simpler request such as new replacement card or scheduled appointment, then you get into a shorter (and FIRST) served line to go inside. I was inside within 15 mins in that particular line, then I had to wait about 10 mins to get called up to give them my info. If you get there early, bring a chair and a friend to be safe. The atmosphere is really stressful. If you have no choice but to get there after they open, make sure youre prepared to be there for about 3 or 4 hours. \n\nThe first time I went there I showed up around 10am and the line was wrapped around the building, had to be there for 3 hours. Today I got there at 7:30am and there were about 5 people waiting outside. Decided to grab breakfast and came back at 8am. There were about 20 people ahead of me at that point. People start piling in hardcore at 830am. \n\nSummary: get there early so you only have to spend an hour and a half there instead of spending 3 to 4 hours. It sucks but it's better than suffering in the heat or wasting a beautiful day.\n\nMy advice: the longest process for this institution is the security check in the beginning, so treat it like the airport. No belt, hats, metal in your pockets, and open your bag (or leave in car/home) to make it faster for the people behind you. If anyone walks through the machine with metal they get a full pat down which slows everything down. \n\nEmployees: I've been here twice and the people here are decent. They aren't the nicest but also not the rudest, I think they can improve their social skills but I understand that their job is mundane.\n\nDate visited: January 2020."
collin ezra - January, 2020
"Always have everyone paper work incorrect or sent to the wrong home. Mr fuller is very professional though and fixed my problem."
MrsGuthrie85 - January, 2020
"I had fast service and they were very professional."
Donna Jones - January, 2020