"You have to be patient as there are always a lot of people in the building but the staff is always very helpful and they want to help you the best they can. Call ahead of time so you have all of the documents you need so you are prepared."
Suzanne Roeder - March, 2020
"I recently came here to get some paperwork sorted out, and Mr. TÃn and Mrs. Kim were both very friendly and helpful. They worked quickly and knew exactly what to do. I was extremely pleased with their service. Thank you so much for your help, Mr. TÃn and Mrs. Kim!"
Kim Nguyen - January, 2020
"This is a very well ran organized office. All of the staff are very nice, understanding, patient, and knowledgeable. Would recommend. Security is very nice and professional."
Cadey Fratt - July, 2019
"WOW the customer service I got from Mr. Chung was unbelievable! He was rude, arrogant, and extremely condescending. Thereâ€™s two signs in particular that was a bit confusing. From the outside, thereâ€™s a sign indicating to wait here for non-appointment so I hesitated to pass that line to enter the office. When I did enter, thereâ€™s another sign indicating to take a ticket & go to window #5 & #6. Itâ€™s my first time coming here so I wasnâ€™t sure which sign was for appointment vs non-appointment. When I was outside a nice lady pointed to the ticket machine. As I was getting my ticket, I heard a loud conversation between a man & a security guard complaining why everyone canâ€™t read the signs. Unfortunately I walked pass that sign after getting my ticket and started looking straight up at the number monitor like if I was at the DMV (lol). Unfortunately Mr. Chung was watching me the entire time & decided to approach me in a very aggressive manner. In his loud tone he paraded me in front of everyone to ask MAâ€™AM, WHAT DOES THE SIGN SAYS?!!! He then rolled his eyes at me & mocked me to the security guard as he walked me to window #5 for screening. I was completely mortified & shocked at his poor behavior. It was not only uncalled for but extremely unprofessional. Not sure why he treated me this way. Maybe bc he was having a bad day & was taking it out on someone or maybe I was an easy target for him. Who knows?! All I can say is PLEASE PLEASE take another job if you canâ€™t deal with people in a respectful ways. As for the gal who assisted me when my number was called I want to say THANK YOU for being so sweet & helpful."
Loc Nguyen - September, 2019
"Majority of staff is great and knowledgeable, but some are plain racist, rude, and arrogant. If someone is smoking pot in front of the office, they don't do anything. But if someone clearly disabled ask a simple question, they almost beat him/her up. This particular office needs improvement."
Ejecutin Andobas - May, 2019