"I donâ€™t know why they got such bad reviews, but my visit is efficient and pleasant. The parking place is ample and I got serviced within 5 minutes after sitting down. The staff is super nice and knowledgeable."
gcdzs99 . - December, 2019
"Went there for my SS benefits and both clerks at the window 2 and back office were very helpful. All problems resolved within 30 minutes of time. Plenty of parking and practically no waiting at all. A very pleasant visit.\nStrongly recommended."
Carlton Liu - January, 2020
"I went to this office on a Wednesday morning shortly after it opened. The parking lot was full so I had to park on the street down the block. The Kiosk check-in was quick & easy â€”& I took a seat in the waiting room. I anticipated a wait so I brought my yogurt to eat & something to do. \nThe security guard, Ms Ruiz, was spectacular. She was watchful & observant, friendly, assertive but not aggressive. She even offered a coloring page to 2 kids in waiting room while their mom was being helped @ the window. \nThe clerk at window 5 was pleasant & efficient. She input my info & the reason for my visit & told me wait until my name was called. \nEventually I was called & Ms Nunez escorted me to her desk. She completed my applications, answered all my questions. She was very knowledgeable, pleasant & explained things clearly. She gave me a copy of the completed applications & additional info to keep â€”which included their office phone number in case I had any corrections or questions regarding my application. \nI was out of there in a little more than 1 hour with everything I needed done. It was quicker & easier than I expected â€”considering this was a government office & I didnâ€™t have an appointment â€” & the people working there were an added pleasure."
Donna Choy - August, 2019
"The wait was short but the lady at window #5 said I cannot get a replacement card because my son is 17 years 10 months old. Checked the website before i came and talked with Social Security yesterday and waited over 40 minutes to double check. \n\nLady #5 likes to make up her own rules until she checked with her supervisor. She is process now. Just do your job like you are supposed to and follow the rules. Done in less than 20 minutes."
hkkatca64 . - October, 2019
"No helpful they donâ€™t speak good English all Asians. Bad customer service skill. Donâ€™t waste your time if u are not Asian or look like Chinese"
Rydepro Rydepro - August, 2019