"I wish I co and old give negative stars. I am constantly and consistently harrassed by the Jonesboro, AR. Social Security office with constant demands for information, then refusal to take the information, they refuse me conversation or appointments to see my caseworker then try to disqualify me because they do not have the information I try to provide. They send me to shady 'doctors' one of which just injured me during their so-called exam. I have made multiple times ple requests for an appointment over the past 4 years and only after calling the regional director was I finally allowed an appointment. They 'misplace' vital, personal documents and are never held accountable. This is the absolute worst and most unprofessional administration I ever ever encountered in all my life!"
Kim Stokes - January, 2020
"So they say 'call to make an appt.' I call, wait on the phone for 45 minutes before I get to talk to a human. I tell them I want an appointment. They say 'just come on in'. I say 'I want an appointment.' They ask what is in regards to. I explain and then I'm told 'so-n-so will call you back within 10 minutes'. ONE HOUR LATER, so-n-so calls back. I explain my situation, three times she must confer with a supervisor. We are on the phone for more than an hour. THE WORST CUSTOMER SERVICE ANYWHERE! If you work the same hours they are open, you are screwed! You are going to have to take time off from work and go there or sit on the phone for 1.5 to 2 hours while you are at work. THE WORST!\n\nUpdate: Getting an appointment, or the ability to talk with someone is still terrible. However, Iâ€™m editing my original review because once I got in the customer service was awesome. I still couldnâ€™t get an appointment. I still had to wait an hour to see someone. However, once I was one-on-one with an employee the service was great. They were attentive and made every effort possible to resolve my issues. Including follow-up calls."
Bridget Taylor - February, 2019
"Terrible phone answering service. After wading through the answering service for way too long, I was then told the estimated wait time would be one hour. They would have closed before getting to me. This is completely unacceptable. If I could give zero stars, I would do so."
Sheila Olive - November, 2019
"Sent me a letter with an appointment confirmation. Waited for the phone call appointment, which never came. Incompetent!"
Hanna Purdy - August, 2019
"Sat on the phone for over 15 minutes waiting for a representative to answer a very simple question. Eventually the automated answering machine said that it was sorry and would try to connect me again. When it couldn't it just hung up on me!"
Bryson Childs - February, 2017