"Had an appointment and showed up over 15 minutes early. Signed in got my customer number. Watched as 3 numbers after mine got called. Reported this to the Security Guard, who attempted to assist me. I was told my number could not be found in the system, but it was fixed. Then three more numbers after mine were called. Spoke once again to the Security Guard who took my number to the back and returned saying I would be seen soon. After two more numbers higher than mine were called and a wait of over 45 minutes, I was finally seen. One star the the Guard who tried to assist and the nice lady who helped with my problem. Overall this office failed miserably."
Dave Miller - January, 2020
"I was super upset yesterday with SS office. I was hung up on twice & I suspect it was the same gentleman I had each time. On the third call, I didn't get hung up on but put on hold for at least 10mins & then told he could not locate my paperwork, paperwork sent two weeks ago!! I was trying to conduct business & yet I feel i received POOR service."
shelly moo - August, 2019
"Went in yesterday to sign up for Medicare. Saw two employees who assisted with the application. Great team with superb support -- incredibly helpful."
Bill Phillips - August, 2019
"I completed the correct form before coming, walked in on a Friday at 2:30 and was all done 5 minutes later, no exaggeration. Almost can't believe it!"
Jennifer Clay - October, 2019
"I went in to request a new social security card after my marriage. I had found the new card form online and brought all requested papers and IDs. \n\nAt the office, I signed in using the computer kiosk and was given a ticket. I had barely got settled into a chair in the waiting room when my ticket number flashed on the screen. \n\nThe woman who processed my paperwork was friendly and professional. She seemed surprised that I had prepared the form before I arrived at the office and the form seemed to make the process go more quickly. She answered all my questions and even called me by my married name, which made me happy, and I was back in the car and on my way home in less than ten minutes. \n\nI just wanted to share my experience since I couldn't find much info before I went! I hope this helps!"
Molly Kitts - November, 2018