If you’re seeing a “Failed to send” error when tapping the Ask for Review button after sending an invoice, this is a known issue our engineering team is actively investigating.
In the meantime:
- Try closing and reopening the app, then attempt to send the review request again
- Make sure your client’s email address on the invoice is correct
- If the error persists, you can manually ask your client for a review by sending them a direct link to your preferred review platform (Google, Trustpilot, etc.)
If the issue continues, please contact support at support@simplywise.com with your device type and app version so our team can investigate.