Setting up email receipt integration for the first time?
SimplyWise integrates automatically with Gmail, Outlook, Yahoo, and AOL. To connect your email account:
- Tap Menu
- Tap Integrations
- Tap Email
- Tap Sync Accounts and follow the prompts
For non-supported email providers, or to forward individual receipts manually, use your personal SimplyWise email address (found at Menu → Integrations → Email → SimplyWise Email).
Email receipts already set up but not showing up? Try these steps:
1. Check your SimplyWise email address
Make sure you’re forwarding to the correct address. Your personal SimplyWise email is in the format: yourusername@docs.simplywise.com
To find it: Menu → Integrations → Email → SimplyWise Email
2. Check for typos
Even a small typo in the forwarding address will prevent receipts from coming through.
3. Give it some time
There can sometimes be a delay. Wait a few minutes and check again.
4. Check inbox location
Email receipts must be in your main inbox — not in subfolders — to be automatically imported.
5. Check the “To Be Saved” section
Look in the upper right corner of your home screen for receipts waiting to be saved.
6. Receipt format issues
Some email layouts aren’t recognized by the app. Try manually forwarding the receipt to your SimplyWise email address.
7. Check for auto-save rules
Tap into your inbox on the upper right, then tap the blue rules button to check if rules are automatically filing receipts into folders.
Still having trouble? Contact support at https://www.simplywise.com/support with examples of the missing receipts and the email address where they’re located.