Account Help: My estimates disappeared after the app crashed or I had to log back in — how do I recover them?

Don’t worry — your estimates are likely still saved to your account! You may just need to manually refresh the app to sync your data. Here’s how:

1. Tap the three horizontal bars (☰) icon at the top left of your SimplyWise home screen
2. This will open the side menu
3. Tap the small circle (refresh) icon
4. Wait a few seconds for your estimates to sync

If your estimates still don’t appear after refreshing, please reach out to our support team at support@simplywise.com and we’ll be happy to help.