If you’re seeing a fresh account or missing receipts, don’t panic! Your data is likely still safe. Here’s how to recover it:
Most common cause:
You may have accidentally created a new account instead of logging into your existing one. This can happen if you entered a different phone number or email.
To recover your account:
- Log out of the current account (Settings → Log Out)
- Log back in using your original phone number or email
- Your receipts should reappear
Not sure which phone number/email you used?
Contact us at support@simplywise.com with:
- Any phone numbers or emails you might have used
- Approximate date you created the account
- Any receipt details you remember (merchant names, dates)
We’ll help you find and recover your account!