Lowe’s strives to provide exceptional service to its customers, and part of that commitment includes a comprehensive return policy designed to accommodate customer needs. Below, we’ve outlined Lowe’s return policy, detailing the key principles and procedures to facilitate your return experience.
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General Returns
- Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date.
- If purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), or Lowe’s Business Rewards (LBR), you have 365 days from the date of purchase for returns.
- Returns are processed based on the original method of payment.
Specific Payment Methods
- Purchases made with a Lowe’s Gift Card, refund card, merchandise card, or in-store credit will be refunded as in-store credit.
- Purchases made with a debit card will be refunded as cash or credited back to the debit card.
Returns Without Receipt
- In-store credit may be issued for items without a valid receipt based on the current selling price.
- Receipt scanners/storage apps can be very useful for ensuring you always have a copy of your original receipt.
Return Policy Exceptions
- 48-Hour Return Policy
- Applicable to specific products (such as large appliances) and must be initiated within 48 hours of delivery or pickup.
- 30-Day Return Policy
- Applies to items like TVs, electronics, outdoor power equipment, plumbing, water heaters, air conditioners, liquid paint, highway trailers, utility vehicles, and golf carts.
- Excludes certain branded corded and cordless outdoor power equipment items with a 90-day return policy.
- Special conditions apply to products like mowers, chainsaws, generators, and more.
Holiday Items
- Must be returned on or before the day of the holiday (e.g., Christmas).
- Items purchased after the holiday are final sales with no returns.
Nonrefundable Items
- Includes labor and installation charges, delivery and shipping charges (unless due to Lowe’s error), in-store credits, refund cards, and merchandise cards.
- Gift cards, including Lowe’s, third-party, Visa, or MasterCard gift cards, are also nonrefundable.
- Safety masks or facial coverings are no longer accepted for return or exchange.
Special Order Configured Products Restocking Fee
- Applies to special order configured products returned or canceled after 72 hours from purchase.
- A 20% restocking fee is imposed, with tax applicable in select states.
- This fee applies to installed sales unless specified otherwise in your installation contract or right to cancel.
Plants
- Receipt is required for any tree, shrub, or perennial purchased at Lowe’s within one year of the original purchase date.
- Other plants fall under a 90-day return policy.
Hazardous Materials or Products With Lithium Batteries
- Items containing flammable liquids, gases, or hazardous materials cannot be returned through mail, even if drained.
- These items, along with those containing lithium batteries, must be returned to your local Lowe’s store.
Problems With Your Order
- For damage due to shipping/delivery, missing items, or shipping/delivery errors, contact Lowe’s customer care within three days of receiving the item.
- For defective items, call Lowe’s Service Advantage hotline for assistance and potential warranty coverage.
Miscellaneous
- Lost or stolen Lowe’s Gift Cards can be replaced for the remaining balance with the original receipt.
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Lowe’s has a specific return policy tailored to its outlet locations.
General Outlet Policy
- Most sales at Lowe’s Outlet locations are final and cannot be returned.
- Items at Lowe’s Outlet may have cosmetic damage or have been previously returned.
- Shoppers are advised to inspect items thoroughly before purchase.
- Items purchased at Lowe’s Outlet must be returned to the same Outlet; returns to regular Lowe’s retail stores or different Outlets are not permitted.
- Items purchased at regular Lowe’s retail stores cannot be returned to Lowe’s Outlet locations.
- A valid receipt is required for all permitted returns.
Permitted Returns
- Lowe’s Outlet will accept returns only for items with mechanical or electrical damage or defects.
- These permitted returns must be initiated within 48 hours after taking possession of the item.
- Returns for mechanical or electrical damage that occurred after purchase or delivery are not accepted.
- Returns for cosmetic damage or other reasons are not allowed.
Refund Methods for Permitted Returns
- For permitted returns with a valid receipt, Lowe’s Outlet offers the following refund methods:
- Cash refund if the purchase was made with cash or a debit card.
- In-store credit if the purchase was made with a check less than 3 days ago.
- Cash refund if the purchase was made with a check 3 or more days ago.
- A credit to your card if the purchase was made with a credit card.
- In-store credit if the purchase was made with an in-store credit or gift card.
Non-Refundable Items
- The following items are non-refundable and cannot be returned:
- Any activated third-party gift cards, including Visa or MasterCard gift cards.
- In-store credits, refund cards, and merchandise cards.
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Frequently Asked Questions
What is the general Lowe's return policy?
Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date. Purchases made with a Lowe's Commercial Account, Lowe's Business Advantage, Lowe's Advantage Card, or Lowe's Business Rewards get 365 days from the date of purchase.
Can I return an item to Lowe's without a receipt?
Lowe's may issue in-store credit for items without a valid receipt, based on the item's current selling price.
Which items have a shorter return window at Lowe's?
A 48 hour policy applies to specific products such as large appliances and must be initiated within 48 hours of delivery or pickup. A 30 day policy applies to items like TVs, electronics, outdoor power equipment, plumbing, water heaters, air conditioners, liquid paint, highway trailers, utility vehicles, and golf carts.