Never miss a return date.
Doing home improvement? If you’re shopping from Home Depot, you’re in luck because their return policy is one of the best around. We break down what you need to know.
Home Depot Return Policy: The General Rules
For the most part, if your Home Depot purchase is new or unopened, it can be returned within 90 days of purchase with proof of purchase, unless noted in their Return Policy Exceptions (see below).
However, if you use The Home Depot Consumer Credit Card, The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account to pay for the purchase, then you have 365 days from the purchase date to receive a full refund (again, unless noted in the Return Policy Exceptions, and except for items under the 48-hour, 7-day, and 30-day windows below).
If you have a receipt, the return will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”). Refunds will be issued to the original form of payment (whether that is credit card, PayPal, etc.), unless noted in their Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
Home Depot Return Policy Without Receipt: What if I Lost It?
If you’re missing the receipt from your purchase, don’t worry. Under the Home Depot return policy without a receipt, The Home Depot may still be able to locate the purchase in their system. For purchases made with a debit card, American Express, Discover, Mastercard, Visa, The Home Depot credit card, or checking account, Home Depot can generally reprint a receipt for up to 24 months from the date of purchase. To find it, they may ask for the store location, the date of purchase, the card you paid with, the exact dollar amount, and a description of the items.
If you paid with a physical debit or credit card, bring the card to the store with you. For in-store mobile wallet purchases, Home Depot may need the physical device you paid with to locate the receipt.
If you paid with cash, Home Depot generally can’t reprint the receipt, unless you are a Pro Xtra member who entered your phone number at checkout, in which case the receipt is in your Purchase History on homedepot.com. Returns made without a valid proof of purchase may be refunded as a Store Credit at the lowest advertised price.
Just make sure you bring a valid driver’s license or government-issued photo ID, which Home Depot requires for non-receipted returns.
How to return an item to Home Depot
Returning in person (to store)
If you’re returning an item in-store, Home Depot requires a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
Returning via home-pickup
If you’re returning an item, call Home Depot’s Customer support at: 1-800-430-3376. They can help get your UPS return started by helping to schedule a pick-up of your return items, at your convenience.
Return to the Home Depot Design Center
If you purchased an item at the Home Depot Design Center, you can return your item there. Note that products purchased on homedepot.com or in one of their warehouse stores cannot be returned at the Home Depot Design Center. And products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center.
Exceptions to Home Depot’s 90-Day Return Policy
Most items purchased at The Home Depot can be returned within 90 days, or within 365 days with an eligible Home Depot credit card or account. However, there are some exceptions.
30-Day Return Policy
The following items may only be returned within 30 days of purchase, unused and in their original factory-sealed packaging (for items marked effective July 7, 2026: unused and with proof of purchase):
- Furniture
- Tractors
- Framing and Roofing Compressors
- Consumer Electronics (Televisions & Computers)
- Paint Sprayers
- Gas Powered Trimmers, Blowers, Chain Saws, Mowers, Outdoor Augers, Tillers, Chippers and Log Splitters
- Halloween and Holiday Decor (effective July 7, 2026)
7-Day Return Policy
The following items may only be returned within 7 days of purchase, unused and in their original factory-sealed packaging (for items marked effective July 7, 2026: unused and with proof of purchase):
- Dehumidifiers
- Gas Pressure Washers
- Air Conditioners (Window and Portable)
- Gas Generators (other than Whole House and Stationary Generators)
- Pumps, Portable Evaporation, and Portable Heaters (effective July 7, 2026)
90-Day Return Policy
Any item purchased at the Home Depot Design Center (even if with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account) must be returned within 90 days of purchase.
Return Policy on Major Appliances
Defective or damaged Major Appliances:
Before a Home Depot customer either accepts delivery of or leaves the store following a purchase of a major appliance product (including refrigeration appliances, washers, dryers, ranges, dishwashers, and over-the-range or built-in microwaves), that item should be inspected for defects or damage.
If any exist, the customer should refuse to take the product(s) into their possession. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling 1-800-455-3869 or texting “Support” to 38698 within 48 hours of delivery/the time of pick-up at the Service Desk (excluding weekends).
All major appliance returns, including unopened, unused and factory-sealed items, must be made within 48 hours.
Never miss a return date.
Return Policy on Hazardous Materials
Because of safety hazards, items that use flammable liquids or gases cannot be returned to Home Depot through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Products that use flammable liquids/gases or other hazardous materials must be returned to your local Home Depot store.
Return Policy on Plants
Everyday Guarantee
Most plants are returnable within 90 days. Perennials, trees, roses, and shrubs have a 1-year guarantee and can be returned after 90 days for Store Credit. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact their Customer Support at 1-800-430-3376 within 3 days of delivery and they will refund you. This policy does not apply to cut flowers or floral arrangements.
Order is Damaged or Missing Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Home Depot’s Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Merchandise is Non-Returnable/Non-Refundable
The following merchandise is non-returnable and non-refundable:
- Gift Cards and Store Credits
- Whole House and Stationary Generators
- Utility Trailers
- Cut Flowers and Floral Arrangements
- Labor, Delivery, and/or Installation Services
- Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)
- Tinted Paint
- Custom and Made-to-Order Products, including:
Custom Window Coverings: Custom window coverings cannot be returned and may only be remade under the “Guarantee to Fit” policy. Limited to four item remakes per household, per lifetime. Same-product exchanges only, within 15 calendar days of receipt of package, and changes are restricted to size and mount only. Call 1-800-921-2119 for window coverings.
Custom Thresholds (included as of August 3, 2026).
Home Depot Design Center: Products ordered and tailored specifically to customer’s requirements or measurements.
In-Store Return Exceptions
- Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver’s license or government-issued photo identification for registration.
- Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.
- Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
*See Special Services Desk for details.
Merchandise Ordered from Third-Party, Marketplace Sellers
Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies.
Return Policy on Paint
- Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase, and Home Depot will correct your paint or give you a comparable can of paint.
- Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. Home Depot reserves the right to limit guarantee at our discretion in the event of suspected fraud or abuse.
Sources: The Home Depot Return Policy and How to Get Your The Home Depot Receipt (both read September 30, 2026).
Never miss a return date.
Frequently Asked Questions
Can I return something to Home Depot without a receipt?
Often, yes. For purchases made with a debit card, credit card, The Home Depot credit card, or checking account, Home Depot can generally reprint a receipt for up to 24 months from the date of purchase, while cash purchases generally cannot be looked up. Returns made without a valid proof of purchase may be refunded as a Store Credit at the lowest advertised price, and Home Depot requires a valid driver's license or government-issued photo ID for non-receipted returns.
How long do I have to return items to Home Depot?
Most merchandise can be returned within 90 days with proof of purchase. If you paid with The Home Depot Consumer Credit Card, The Home Depot Pro Xtra Credit Card (Commercial Revolving Charge), or The Home Depot Commercial Account, you have 365 days from the date of purchase, except for items with 48 hour, 7 day, or 30 day windows and other listed exceptions.
What items cannot be returned to Home Depot?
Non-returnable or non-refundable items include gift cards and store credits, whole house and stationary generators, utility trailers, cut flowers and floral arrangements, labor, delivery and installation services, product samples, tinted paint, and custom and made-to-order products such as custom window coverings. Major appliances can be returned only within 48 hours of delivery.