Doing home improvement? If you’re shopping from Home Depot, you’re in luck because their return policy is one of the best around. We break down what you need to know.
Home Depot’s General Return Policy
For the most part, if your Home Depot purchase is new or unopened, it can be returned within 180 days of purchase, unless noted in their Return Policy Exceptions (see below).
However, if you use a Home Depot Consumer Credit Card, Home Depot Commercial Revolving Charge, or Home Depot Commercial Account, to pay for the purchase, then you have 365 days from the purchase date to receive a full refund (again, unless noted in the Return Policy Exceptions.
If you have a receipt, the return will be exchanged, refunded in cash, credited to your account or refunded via The Home Depot store credit (“Store Credit”). Refunds will be issued to the original form of payment (whether that is credit card, PayPal, etc.), unless noted in their Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
What if I lost my Home Depot receipt?
If you’re missing the receipt from your purchase, don’t worry. The Home Depot may still be able to locate the purchase in their system. Receipts for purchases made with a credit or debit card or by check may be located in their system within 30 days of purchase. And for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, receipts may be located in their system within 365 days of purchase.
If you paid with a credit or debit card, a Home Depot associate should be able to look up your purchase in the system for up to 90 days.
If you paid with cash, you can most likely receive store credit with a Home Depot gift card.
Just make sure you bring a government-issued photo ID with you when you go to make the refund or return, as they will need to prove your identity to track the purchase in their system.
How to return an item to Home Depot
Returning in person (to store)
If you’re returning an item in-store, Home Depot requires a valid driver’s license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. The Home Depot uses a third-party refund verification system. All returns are subject to verification system approval.
Returning via home-pickup
If you’re returning an item, call Home Depot’s Customer support at: 1-800-430-3376. They can help get your UPS return started by helping to schedule a pick-up of your return items, at your convenience.
Return to the Home Depot Design Center
If you purchased an item at the Home Depot Design Center, you can return your item there. Note that products purchased on homedepot.com or in one of their warehouse stores cannot be returned at the Home Depot Design Center. And products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center.
Exceptions to Home Depot’s 180-Day Return Policy
Most items purchased at The Home Depot can be returned for full credit within a generous 180 to 365 days (depending upon your form of payment). However, there are some exceptions.
30-Day Return Policy
The following items may only be returned within 30 days of purchase:
- Area Rugs
- Gas Powered Equipment and Tractors
- Generators (other than Whole House and Stationary Generators)
- Consumer Electronics (Televisions & Computers)
90-Day Return Policy
Any item purchased at the Home Depot Design Center (even if with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account) must be returned within 90 days of purchase.
Return Policy on Major Appliances
Defective or damaged Major Appliances:
Before a Home Depot customer either accepts delivery of or leaves the store following a purchase of a major appliance product (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves), that item should be inspected for defects or damage.
If any exist, the customer should refuse to take the product(s) into their possession. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery/the time of pick-up at the Service Desk.
Return Policy on Hazardous Materials
Because of safety hazards, items that use flammable liquids or gases cannot be returned to Home Depot through the mail, even if the item has been drained of these materials. This would include (but is not limited to) items such as lawn mowers, leaf blowers, and any other items that use flammable liquids or gases. Products that use flammable liquids/gases or other hazardous materials must be returned to your local Home Depot store.
Return Policy on Plants
Perennials, trees and shrubs purchased at Home Depot have a 1-year guarantee. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact their Customer Support at 1-800-430-3376 within 3 days of delivery and they will ship a replacement at no charge. This policy does not apply to cut flowers or floral arrangements.
Order is Damaged or Missing Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Home Depot’s Customer Support at 1-800-430-3376 within 30 days of delivery for resolution.
Merchandise is Non-Returnable/Non-Refundable
The following merchandise is non-returnable and non-refundable:
- Major Appliances
- Gift Cards and Store Credits
- Whole House and Stationary Generators
- Utility Trailers
- Cut Flowers and Floral Arrangements
- Labor, Delivery, and/or Installation Services
- Product Samples (e.g. Paint, Flooring, Fabric, and Wallpaper)
- Custom Products, including:
Blinds: Custom blinds cannot be returned unless identified as “Guaranteed to Fit”, in which case such blinds can be exchanged. Limited to four blinds per household. Exchange must be the same product and color. Additional charges may apply if there is a price difference between old and new blinds. Exchange must occur within 15 days of receipt of package. If you have received incorrect product, please call 1-800-921-2119 for a replacement.
Home Depot Design Center: Products ordered and tailored specifically to customer’s requirements or measurements.
In-Store Return Exceptions
- Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Registration of Store Credit may be required. Please bring a valid driver’s license or government-issued photo identification for registration.
- Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price.
- Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot’s corporate office.
- Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*
*See Special Services Desk for details.
Merchandise Ordered from Third-Party, Marketplace Sellers
Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies.
Return Policy on Paint
- Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase, and Home Depot will correct your paint or give you a comparable can of paint.
- Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, “OOPs” merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. Home Depot reserves the right to limit guarantee at our discretion in the event of suspected fraud or abuse.