Discover peace of mind with Best Buy’s hassle-free return policy. Sometimes, your purchase may not meet your expectations. That’s why Best Buy has designed a transparent and customer-friendly return process to ensure your satisfaction!
Never miss a return date!
Return and Exchange Period:
- The return period begins on the day you receive your product.
- Applies to new, clearance, open-box, refurbished, and pre-owned products.
- Applicable to purchases from various Best Buy stores and outlets.
- Some specific items like drones, cameras, electric bikes, and others may have a 15% restocking fee.
- No restocking fee for unopened products or returns within specific states.
- The restocking fee may be taxed in select states.
Final Sale and Nonreturnable Items:
- Final sale items cannot be returned.
- Nonreturnable items include custom orders, personalized orders, digital content, prepaid cards, vehicle key fobs, memberships, and more.
Condition of Items:
- Items must be returned in like-new condition.
- Damaged, unsanitary, or incomplete items may be denied a return.
- Apparel must be unworn and have original tags attached.
- Return at a Best Buy store with the original contents and packaging.
- Use a prepaid return label for free shipping by logging into your Best Buy account.
Refund Method and Timing:
- Refunds are typically processed in the same payment method used for the purchase.
- Returns by mail are processed within 7–10 business days.
- Cash or check payments over $800 will be refunded by check within 10 business days.
- Deductions from gift cards will be credited back to the gift card.
- Damaged, defective, or incorrect items should be returned during the return and exchange period.
- Returns without proof of purchase may require an email address and may be limited.
- Return all items purchased together to retain any bundle discounts or free items.
- Connected and Wi-Fi devices must be de-linked from cloud accounts.
- Gifts returned in-store result in store credit.
- Extended return periods for specific items like litter boxes and pet training devices.
- Opened physical copies of certain entertainment products can be exchanged for identical items.
- Return and refund details for services and subscriptions are found in their respective terms and conditions.
- Best Buy Marketplace store purchases have their return policies on third-party websites.
- Purchases from a manufacturer website fulfilled by Best Buy follow the manufacturer’s return policy.
- Pacific Sales and Magnolia/Premium Design Center products have specific return locations.
- Best Buy may run tests of the Return and Exchange Promise in select locations, with terms subject to change.