Best Buy Return Policy

SimplyWise BestBuy Returns

Discover peace of mind with Best Buy’s hassle-free return policy. Sometimes, your purchase may not meet your expectations. That’s why Best Buy has designed a transparent and customer-friendly return process to ensure your satisfaction!

Never miss a return date!

Get the #1 receipt organizer that sends you return deadline reminders!

Return and Exchange Period:

  • The return period begins on the day you receive your product.
  • Applies to new, clearance, open-box, refurbished, and pre-owned products.
  • Applicable to purchases from various Best Buy stores and outlets.

Restocking Fee:

  • Some specific items like drones, cameras, electric bikes, and others may have a 15% restocking fee.
  • No restocking fee for unopened products or returns within specific states.
  • The restocking fee may be taxed in select states.

Final Sale and Nonreturnable Items:

  • Final sale items cannot be returned.
  • Nonreturnable items include custom orders, personalized orders, digital content, prepaid cards, vehicle key fobs, memberships, and more.

Condition of Items:

  • Items must be returned in like-new condition.
  • Damaged, unsanitary, or incomplete items may be denied a return.
  • Apparel must be unworn and have original tags attached.

Return Methods:

  • Return at a Best Buy store with the original contents and packaging.
  • Use a prepaid return label for free shipping by logging into your Best Buy account.

Refund Method and Timing:

  • Refunds are typically processed in the same payment method used for the purchase.
  • Returns by mail are processed within 7–10 business days.
  • Cash or check payments over $800 will be refunded by check within 10 business days.
  • Deductions from gift cards will be credited back to the gift card.

Special Considerations:

  • Damaged, defective, or incorrect items should be returned during the return and exchange period.
  • Returns without proof of purchase may require an email address and may be limited.
  • Return all items purchased together to retain any bundle discounts or free items.
  • Connected and Wi-Fi devices must be de-linked from cloud accounts.

Other Details:

  • Gifts returned in-store result in store credit.
  • Extended return periods for specific items like litter boxes and pet training devices.
  • Opened physical copies of certain entertainment products can be exchanged for identical items.
  • Return and refund details for services and subscriptions are found in their respective terms and conditions.

Additional Notes:

  • Best Buy Marketplace store purchases have their return policies on third-party websites.
  • Purchases from a manufacturer website fulfilled by Best Buy follow the manufacturer’s return policy.
  • Pacific Sales and Magnolia/Premium Design Center products have specific return locations.
  • Best Buy may run tests of the Return and Exchange Promise in select locations, with terms subject to change.

Never miss a return date!

Get the #1 receipt organizer that sends you return deadline reminders!